How To Complain to Car Friend

Making sure our customers are completely satisfied is our priority.

If you’re not happy with any aspect of our service or the work we have done on your vehicle, or if you have any queries or comments, please contact us and we will do everything we can to help you.
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For the fastest response to settle any queries you may have, give us a call on 01543 27 60 60. Alternatively, you are always welcome to write to us, either by email: [email protected] or by post to:

Car Friend
Unit 17
Norton Canes Business Park
Norton Green Lane
Norton Canes
WS11 9SS

We aim to get an initial response back to all written complaints within 24hrs. We take any dissatisfaction with our work or service very seriously and all complaints are investigated fully. Once we have received your complaint, we aim to complete our investigation and formal response back to you within 14 working days.